Terms and Conditions
Terms and conditions of sale
Offers
Unless otherwise indicated, offer prices are calculated on the basis of complete documents and data, and on absolutely clear instructions that cannot cause misunderstanding about the content, form and dimensions of the work. These instructions bind the parties. Offers made on the basis of imprecise data, or without documents, are only indicative and do not bind the company. In the interest of Solutions Lefebvre Inc. and its clients, all offers and order confirmations are made in writing. Offers without a validity period cease to bind the prices after 30 days.
Printing contract
Solutions Lefebvre Inc. undertakes to produce printed matter whose content, presentation, price and additional costs have been agreed with the client beforehand. Reproduction material, including films or data processing, may be billed separately. Unless otherwise agreed, Solutions Lefebvre Inc. is not required to return films, data and their media, tools and any other means of production.
Price
Prices quoted or confirmed are net, taxes extra. For some products, additional shipping costs may be billed and must be documented. Any price change must be announced to the client.
Order on behalf of a third party
Any individual or representative of a legal entity who requests a printing contract on behalf of someone else, or in order to bill the work of Solutions Lefebvre Inc. to a third party, is considered the debtor if no valid representation relationship is expressly specified.
Payment
Full payment is required and must be approved before the design is done and the client's order is sent to print, unless Solutions Lefebvre Inc. advises otherwise. Payment methods are cash, debit and credit card at Solutions Lefebvre Inc. directly. Credit card / PayPal are accepted remotely.
Additional charges
Additional charges caused by the client or an intermediary agent in relation to the offer (design, retouching, corrections to documents and manuscripts, extra work on supplied data media, and any error in the documents provided) will be billed in addition.
Production and delivery times
Production times vary from one product and finish to another. Production time starts when the final file is approved by the client and when Solutions Lefebvre Inc. has received full payment and it is approved. Production and delivery times bind Solutions Lefebvre Inc. only if the necessary documents (files, texts and illustrations, lithos, manuscripts or data media, proofs, etc.) reach it within the set deadlines. Our commitment regarding deadlines starts when the documents required by Solutions Lefebvre Inc. are received and ends on the day the goods leave the company. Solutions Lefebvre Inc. is not bound by the agreed production and delivery times if the requested documents are not provided within the set deadline.
If deadlines are exceeded for a reason beyond the control of Solutions Lefebvre Inc. (longer shipping times, lost parcels, equipment breakdown, supply delays, loss of key employees or any other case of force majeure), the client may not cancel the order or hold Solutions Lefebvre Inc. responsible for damages and/or losses and/or interest that may result from the delay.
Refusal to take delivery
If the client, duly notified, does not take delivery of the goods within a reasonable time, Solutions Lefebvre Inc. is entitled to bill for them; it may store them at the client's expense and risk. Unless otherwise agreed, Solutions Lefebvre Inc. may dispose of stored goods after a period of 3 months, without prior notice or any compensation.
Sketches, mock-ups, graphic design
The printing price does not include additional layout and/or correction costs. Additional costs for any change of typography, photo or graphic for printing are paid by the client, and payment for the first hour is required before work begins. Sketches, mock-ups, designs, layout projects, originals and photographic work will be billed at an hourly rate even if no order is placed. Solutions Lefebvre Inc. is not responsible for non-compliant files or for the additional costs and production/delivery delays they may cause.
Copyright, trademarks
Solutions Lefebvre Inc. respects the intellectual property rights of others. We do not sell products bearing a copyright or trademark without the owner's approval. Solutions Lefebvre Inc. never reproduces logos, images or symbols belonging to trademarks, or copyrighted photos or reproductions.
Ownership of data and client copyright
The client has full rights to the files designed by the Solutions Lefebvre Inc. design team. Solutions Lefebvre Inc. backs up, archives and can hand over the files designed by its team to the client on request. Data may be kept for an indefinite period. Solutions Lefebvre Inc. does not guarantee the retention of client data under any circumstances and cannot be held responsible for loss, equipment breakdown or any other situation beyond its control. Solutions Lefebvre Inc. may charge a fee to resend data at the client's request. These fees are payable before the data is sent and are final.
Over or under delivery
Unless agreed beforehand between Solutions Lefebvre Inc. and its client, a margin of up to 5% for special material, over or under the quantity ordered, cannot be disputed. If you want to ensure the exact quantity, additional charges may be billed. In some situations, an exact quantity is impossible.
Proofs
An email proof will be sent to the client or their agent before the order goes into production and requires their approval. If the client wants a paper or hand-delivered proof (depending on the product), additional charges may apply, and production and delivery times will increase considerably. In some situations no proof will be sent.
Material supplied by the client
Solutions Lefebvre Inc. checks all files supplied by the client before sending them to production. If anything is not compliant, Solutions Lefebvre Inc. will contact the client. All material supplied by the client for their order must be delivered to Solutions Lefebvre Inc.. The client is solely responsible for damages resulting from unsuitable material (quality and quantity) if they choose to send their document to production without following the recommendations of Solutions Lefebvre Inc. or making the necessary corrections.
Changes
Once the client has placed the order, approved the file and sent payment, no changes are accepted.
Delivery
Regular packaging and shipping costs are shown on the quote/purchase order. It is the client's responsibility to ask for confirmation of delivery costs.
Claims
Work delivered by Solutions Lefebvre Inc. must be checked on receipt by the client or the person receiving or picking it up. All claims regarding quality and/or quantity must be made within 5 days of receiving the goods, failing which the delivery is considered compliant. In the case of a justified claim, direct damages must be repaired within a reasonable time. We exchange our products for manufacturing defects only. PLEASE SEE OUR SATISFACTION GUARANTEE.
Electronic data and data recovery
Data provided by the client or their agent that contains errors or is incomplete does not engage the responsibility of Solutions Lefebvre Inc.. Likewise, Solutions Lefebvre Inc. declines all responsibility for quality defects in the printed product resulting from data delivered by the client. In addition, Solutions Lefebvre Inc. does not assume responsibility for the loss of file data delivered to it for processing. Its responsibility is limited to errors it commits through gross negligence. When text/image data prepared and processed electronically is delivered or returned to the client, a complete paper copy is attached.
We are in no way responsible for spelling errors in your or our graphic design. We will not accept any refund or reprint for errors in spelling, accents or punctuation, or for poor image quality regarding rendering, contrast or graphics.
Languages and idioms used
Solutions Lefebvre Inc. cannot be held responsible for the language, grammar and syntax of documents provided by the client or produced by it.
Checking and review documents
The client must carefully check the review documents (proofs, copies, data, etc.). The client reports errors to Solutions Lefebvre Inc. within the agreed deadlines. Solutions Lefebvre Inc. is not responsible for errors not reported by the client. Corrections and changes requested by phone or email must be confirmed in writing by the client or their agent within 24 hours, otherwise Solutions Lefebvre Inc. is released from responsibility.
If it is agreed not to present review documents, or if the client or their agent delivers the films or data media directly without these review documents, the client or their agent is responsible for errors and bears the entire risk.
Substitute products
Solutions Lefebvre Inc. reserves the right to sell substitute products in the event of a problem with its current suppliers. By substitute products, Solutions Lefebvre Inc. means a product of equal or similar quality and value to the product previously sold to the client. If the quality or value is lower than the product ordered, Solutions Lefebvre Inc. will notify the client and make an arrangement with them.